Benefits Account Manager

Location: Denver, CO

Department: Employee Benefits Department

Type: Full Time

Min. Experience: Experienced

Position Summary:   The Account Manager works in conjunction with Benefits Consultants in renewing, maintaining, and servicing assigned employee benefits accounts.  This position handles a minimum of $250,000 in revenue, with average account sizes between 20-1000 lives and all benefit lines.  This position requires a highly organized individual, able to work independently with minimal supervision.  The Account Manager provides strong customer service to clients and builds professional relationships with clients and carrier representatives. The Account Manager must perform to the ethical standards required by the Colorado Department of Insurance and Moody Insurance Agency, Inc.

Qualifications and Requirements:

  • Able to read and write in English.
  • High School diploma or equivalent required.  College degree (or equivalent job experience) in insurance, benefits administration or other related field preferred.
  • Must possess (or be able to obtain within 90 days of hire) a valid Colorado Life, Accident and Health License; insurance designations such as PPACA, REBC, CHHC, GBDS, GBA or CEBS strongly desired.
  • Minimum 5 years of experience in group benefits administration required; agency-specific experience preferred.
  • Broad working knowledge of Health Care Reform (ACA) compliance.
  • Proficient computer skills including working knowledge of Microsoft Office products (especially Excel, PowerPoint and Word) required.  Previous experience with Brokerage Builder and Broker Briefcase desired, but not required.
  • Able to work independently with minimal supervision
  • Excellent written and verbal communication skills
  • Outstanding consulting and negotiating skills
  • Strong customer service and team skills; must interact effectively with clients, co-workers and management
  • Strong attention to detail and solid organizational skills
  • Solid prioritization skills, sense of urgency, and ability to work efficiently under strict time constraints
  • Proven ability to analyze and solve problems

Job Functions: 

  • Manage client relationships and provide exceptional customer service.  Customer service focus should be on understanding customer expectations and striving to exceed them.
  • During renewal process, analyze renewal options from current carriers and market for assigned accounts; this can be performed with or without consultant involvement.  Manage RFP process; negotiate rates with carriers, collaborate with Marketing to prepare spreadsheet comparisons for presentation to the client.  Send termination letters as necessary to carriers.  Renew coverage with current or new carriers.
  • Prepare for Open Enrollment meetings by overseeing the creation of the online and printed materials.    Create PowerPoint presentation with client and Consultant input.  Conduct the Open Enrollment meetings with the client’s employees.
  • Manage application process for new and renewal business.  Complete Master Applications, obtain client signature and submit to carriers for approval.
  • Manage onboarding of new clients obtained via BOR.  Submit Broker of Record letters to insurance carriers, obtain plan summaries, rates, new hire waiting period information, and contract info. 
  • Research and resolve escalated claims and billing issues for clients and employees.
  • Research and analyze market changes as well as updates to Health Care Reform, Federal, State, Local laws and insurance regulations; communicate these to department and customers; suggest changes to policies and coordinate with Benefits Consultants to provide notification to clients as needed.
  • Act as team lead to ensure service guidelines are met by all team members.
  • Maintain a current, active license at all times. Complete Continuing Education classes as required to maintain license, or as requested by Management.  Should hold or be working toward at least one of the following insurance designations: PPACA, REBC, CHHC, GBDS, GBA or CEBS (Account Managers with 25+ years benefits experience are exempt from this requirement.)
  • Other duties as assigned
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